Tag Archives: customer service

Are You Getting The Basics Right?

Part of the holiday season is about giving and receiving gifts. Most of us like doing both – giving and receiving, whether we admit it or not. And, when we give gifts, we certainly want to be sure that the recipient knows it came from us. During this past holiday season I found one particular…

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It’s The Little Things That Matter The Most…Especially In Event Planning And Management

Live events can change the life of your business. For many promoters, small business owners, entrepreneurs, and information marketers, starting and running successful events has been the thing that’s catapulted their income from six figures to seven figures. It might also be yours, or you might already be running successful events – either way, there…

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Are You Being Consistent?

Being consistent in business means building credibility and dependability with your clients. But being consistent means more than just wearing the same uniform and colors. Consistency begins with sending the same message in everything you do. What does your message say? And are you saying it throughout every piece of your business?


The Key To Success In Your Info Business…Or Any Other Business

Many business owners start by putting their product, or service, first when they in their business. If you’re thinking about starting a business, or even adding a new component to your existing business, starting by thinking about your product first is one of the biggest mistakes you will make. One thing to consider, whether you’re…

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Stand Up & Stand Out In Your Business – How To Get Recognized As A Champion

Today we live and work in a very competitive world.  Whether you are a brick and mortar retailer, an information marketer, an internet marketer a small business owner of any kind, you need to find ways to stand above your competition an all areas of your business.  There are probably many other business owners who…

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Customer Service Lessons From An Airport Employee

Sometimes amazing things happen during our travels, but if you don’t take the time to notice and get excited about it, you might miss it. On a recent trip, something amazing happened. It was a long day. Up at 4:00am to leave for a long day of flying and connecting flights, no problems, until baggage,…

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No Integration

Most business people and entrepreneurs think they’re running multi-pronged marketing programs, when what they’re really doing is the same type of single-pronged marketing over and over again.  You don’t want to forget there are many marketing methods you should be incorporating into every project. Many internet marketers are just now starting to branch out into…

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No Follow-Up

You just made some sales, whether it was from the platform, on a teleseminar, after sending an email or your online newsletter, or from a direct mail piece.  It doesn’t matter how you made the sales, you’re feeling pretty good about it.  Most marketers think this is the end of the road, that their work…

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You Won’t Take My Credit Card, Why?

No, it wasn’t that the credit card declined.  No, it the card wasn’t expired.  Yes, it had my signature on the back of the card. This frame shop didn’t take the type of credit card I was trying to use. Ok, no big deal, I’ll use the standard MasterCard or Visa that every business takes…

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Are You Working Hard or Working Right

Having grown up on a 75 acre farm, nobody ever talked about working right.  Everybody talked about working hard. As you can imagine, we worked hard on the farm. We got up early, and with 75 acres there are a lot of things that have to be done – most if it having to do…

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